Frequently asked questions
The questions funeral directors ask us most. If yours isn’t here, we’re glad to answer it — just ask.
Do families need to create an account or log in?
No. You send the family a secure link. They fill in the details they know, at their own pace, on their own phone — no password, no account, nothing to install. Their answers flow straight into your review.
Does Valedis replace my state’s filing system?
No — it works alongside it. Valedis handles the part that’s painful: gathering accurate information, catching the errors that get certificates rejected, chasing certifier signatures, and preparing a clean, complete record. You still file through your state’s system; we just make sure what you file is right the first time.
What happens if a medical certifier is slow to sign?
That’s exactly what Valedis is built to take off your plate. We track the certification deadline and send the certifier gentle, automatic reminders — with escalation if time runs short — so you’re not the one making the awkward follow-up calls.
How does Valedis prevent a certificate from being rejected?
Before anything is filed, Valedis checks the record against the common reasons certificates get sent back — missing or incomplete fields, names that don’t match across documents, an unsigned certification. It flags issues while you can still fix them in seconds, instead of weeks later.
Is our families’ information secure?
Yes. Data is encrypted in transit and at rest. Role-based access means each staff member sees only what their role requires. Every change is logged in a tamper-evident audit trail. Family information is hosted in the United States and is never sold or shared with third parties outside of the post-filing estate administration services described in our Privacy Notice. We’re building toward formal compliance certifications and won’t claim standards we haven’t met. If you have specific security questions, we’re glad to answer them directly.
How long does it take to get started?
Most homes are up and running the same day — there’s no hardware to install and no training marathon. We walk you through setup on a short call and you can move your first case through the platform right away.
What does it cost?
Simple, transparent pricing with no long-term contract. Request a demo and we’ll walk you through the pricing that fits your case volume.
Which states do you support?
Florida is live now. We’re expanding across the Southeast — Georgia, Louisiana, Alabama, South Carolina, and Tennessee — through 2026. If your state isn’t live yet, tell us when you request a demo. It helps us prioritize.
Can more than one person at our funeral home use it?
Yes. Owners, directors, and office staff each get appropriate access, so the whole team can move a case forward without stepping on each other.
What if we already use software for arrangements?
Valedis focuses on the certificate-and-filing workflow specifically — it complements your existing tools rather than replacing them.